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    Returns Policy

    Purchased directly from www.creativeproductsltd.uk or over the telephone?

    We hope you are happy with everything you buy from us either online or over the telephone but if for any reason you do need to return your item(s) please drop us an email to sales@creativeproducts.ltd.uk we will then ask you to post them back to us at the following address within 14 days of receiving your item. This is in addition to your statutory rights and complies with UK Distance Selling Regulations:

    Creative Products Ltd
    Creative House
    Unit 7 Alma Park Road
    Grantham
    Lincolnshire
    NG31 9SE
    Tel: 01476 564230
    Email: sales@creativeproducts.ltd.uk

    Is your item faulty?

    If your item is faulty please contact us on the above telephone or email address, we will be happy for you to post them back to us and we will send you a brand-new replacement item.

    Purchased from a store?

    If you purchased from a store please take it back to the store you purchased it from with the original till receipt, they will then exchange or refund according to their individual returns policy. Unfortunately, we cannot refund if it has been purchased from a store as the item was not originally purchased directly from us. If you are experiencing any problems, please contact us on the above number and we will try to assist.